Self-exclusion at Dada8
Self-exclusion is a formal, time-bound measure implemented within the Dada8 platform to assist you in managing your gambling activity. Activation suspends all gambling access associated with your Dada8 account for the selected period and prevents the creation of new accounts during the exclusion window.
Scope and eligibility
The exclusion applies to all Dada8 products and activities linked to your account. You may choose a fixed duration. For residents of the United Kingdom, the minimum term is six (6) months. For residents outside the United Kingdom, you stipulate the period, and the account will automatically reactivate at the end of that period. You will not be able to open a new Dada8 account while an exclusion is active.
Initiating self-exclusion
- Log in to your Dada8 account.
- Navigate to the Self-Exclusion section in your account settings.
- Select the desired exclusion duration and submit your request.
- You will receive a confirmation within your account and, where available, by official communication channels.
Effects during self-exclusion
During the self-exclusion period, you may not deposit funds, withdraw funds, or place bets on any Dada8 products. You will not participate in promotions or competitions entered prior to the exclusion, and any noncash prizes or invitations not yet redeemed before exclusion may be forfeited. Marketing communications aimed at directing gambling activity will be withheld to the extent reasonably practicable.
Time-out and cooling-off options
In addition to fixed self-exclusion, a Time-out may be requested for a short break. Time-out periods available are 24 hours, 1 week, 3 weeks, or 6 weeks. While a Time-out is active, deposits, withdrawals, and gameplay are disabled. A Time-out may be revoked only after 24 hours from the initial request, after which you may choose to reactivate or extend by initiating a new instruction. A cooling-off period can also be set for a defined duration; at the end of the cooling-off period, your account is automatically reactivated.
Post-exclusion reactivation and revocation
Upon expiration of a self-exclusion, the platform may automatically reactivate the account. For UK residents, reactivation requires an explicit request to Customer Support to restore access after the minimum term has elapsed. For residents outside the United Kingdom, automatic reactivation takes effect at the end of the specified period unless a further exclusion is initiated by the user. Initiating a new self-exclusion or extending the period must follow the standard process and may require confirmation by the user.
Financial protection and account limits
Self-exclusion is complemented by optional financial protection tools. You may set spend, loss, and time limits in your account profile. If any limit is exceeded or a limit-related action is attempted, further gambling activity on the account may be restricted until the matter is reviewed or the limit is adjusted. Any request to revoke a limit or exclusion will be considered, but approval is at Dada8’s absolute discretion.
Promotions, communications, and marketing
During exclusion, promotional material and targeted communications related to gambling activities will be restricted or halted. We undertake reasonable steps to ensure that excluded individuals do not receive promotional content, but you acknowledge that complete prevention cannot be guaranteed in all circumstances, particularly if you attempt to circumvent the exclusion by altering registration details or creating new accounts.
Support and guidance
If you believe you may be experiencing problematic gambling behaviour, you may seek guidance and support through recognized responsible gaming resources in your jurisdiction. Dada8 can provide information on available local services and may suggest engaging with professional counselling or support networks as appropriate.
Data handling, compliance, and contact
Self-exclusion information is stored in your account profile and processed in accordance with Dada8’s data protection and privacy policies. If you wish to review or amend self-exclusion data, or if you have questions about enforcement, please use official Dada8 support channels. All actions taken under self-exclusion are documented for compliance and dispute-resolution purposes in accordance with the Terms and Conditions and applicable law.